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Customer call for any computer related problems and a Level 1 agent (Sales) will answer the call and do up-selling. Customer will then register their information on the website to pay online or via a payment portal using their credit card or checking account. The customer can choose for yearly subscription or just a 1-time fix.. After which, the call will be transferred to a Level 2 agent (Microsoft Certified Technician) who will then remotely access the customer's computer and do all the trouble shooting and fixing.A tech agent can also do the upselling and tech at the same time.
Service Description:
Virus and spyware removal
Install antivirus and antispyware software - (Standard); (Premium)
Set up, configure and secure your route; Configure internet, including ISP (internet service provider)
Computer tune up
Computer set up
Email set up ; trouble shooting
Printer help
Data back-up
Software install
Technology Consultation
Program Tutorial
Seats requirements：1000 seats
Other information: Our client is interested in partnering with a medium-sized China-based company as a co-owner. Right now, they are preparing the prospectus to have it listed in the Philippines Stock Exchange.